Frequently Asked Questions
Everything you need to know about shopping with Mossman.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Orders over $150 qualify for free standard shipping, while a flat rate of $10 applies to smaller orders.
What is your return policy for online orders?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition, unworn, with all tags attached. Please note that sale items are eligible for store credit only.
How do I find my correct size in Mossman apparel?
Each product page features a detailed size guide with specific measurements. Our garments are generally true to size, but we recommend checking the fabric description for stretch levels.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna for your convenience.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change within 1 hour of placing your order by contacting our support team, but we cannot guarantee modifications once the order has reached the warehouse.
Do you ship internationally?
Yes, Mossman ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.